1. Cancellations
We understand that sometimes plans change.
- Standard Cancellation: You can cancel your order within 12 hours of placement for a full refund.
- Post-Dispatch: Once an order has been dispatched (handed over to the courier), it cannot be cancelled.
- Custom/Made-to-Order: For customized furniture or personalized jewelry, cancellations are only accepted within 6 hours, as production begins immediately.
2. Returns & Replacements
Due to the nature of our products (luxury furniture and fine jewelry), we offer a Replacement-Only Policy for items damaged in transit.
- Eligibility: To be eligible for a return/replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Reporting Period: You must report any damage or defects within 48 hours of delivery.
- Mandatory Unboxing Video: To process a claim for damaged furniture or missing jewelry pieces, an unboxing video is mandatory. This helps us hold our logistics partners accountable.
3. Refunds
- Approved Refunds: If a replacement is not available and a refund is approved, it will be processed automatically to your original payment method within 7-10 business days.
- Non-Refundable: Shipping charges (if any) and transaction fees are non-refundable.
4. Damaged or Wrong Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@infohomedecorate-in or 8439477181 with:
- Your Order ID.
- The Unboxing Video/Photos of the damage.
5. Items Not Eligible for Return
- Items on Clearance or “Final Sale.”
- Custom-made or personalized products.
- Furniture that has been assembled or used after delivery.